Returns & Exchange

We’ll happily provide a full refund or exchange on hair extensions that have not been used or worn, and are returned to us in original packaging and condition within 30 days.

You may remove the hair from the storage bag to inspect the colour however please note, we are unable to offer any refunds or exchanges on hair extensions that are returned to us with the silver elastic banding removed.

Refunds and exchanges will be processed within 48 hours of receiving your returned item.

Follow these steps for a return or exchange:

  • Email us via our contact form with a brief description of why you would like to return or exchange your item. Please do not send back the product until you receive a response from us. 
  • Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your order number will result in a delayed refund or exchange, as we will not be able to track your transaction & payment information. 
  • All returns must be sent back to us using a delivery service that insures you for the value of the goods.
  • Hair Secrets cannot be responsible for lost or misdirected returns.

After we receive your package, allow up to 48 hours for your refund or exchange to be processed.

All Hair Secrets extensions must be shipped back unopened in its original packaging and contents or a return/exchange will not be issued.